Jude 2

Want to see why we in Hawaii chuckle when we pay extra for "Second Day Air" on orders from mainland companies?

Rescheduled Delivery: 10/01/2008
Shipped To: KANEOHE, HI, US
Shipped/Billed On: 09/27/2008
Service: 2ND DAY AIR
Weight: 11.30 Lbs

Apparently, in the world of UPS/FEDEX/USPS "Second Day" means something different than what we were all taught in kindergarten.

9/27 to 9/28 = First day
9/28 to 9/29 = SECOND DAY
9/29 to 9/30 = Third day
9/30 to 10/1 = FOURTH day

blarghghgghhg
get a refund?

RamboPreacher wrote:blarghghgghhg
get a refund?

Never -- they always tap-dance around and say "Well, because of the difference in time zones... blah, blah, blah..." to which I reply that they can only excuse 6 hours of the differential between East Coast and Hawaii... what about the other 30 or so hours?

Pastor Gary - having working for a company doing purchasing
for 15 years - unless things in Hawaii are different than the states -
if we place an order on a Saturday - UPS and Fed-Ex won't
make the pick up until the following Monday.

The company shipping the product can get the shipment
ready & even process the shipment in the UPS and Fed-Ex
software (billing it & putting a label on it) - but the truck
won't pick it up until Monday. You can even track it online -
but it will usually only say "Billing info received".

Under those circumstances - order placed on 9/27 (Saturday) -
picked up by truck on 9/29 = 2nd day service of 10/1. They do offer
a "sonic" service where you pay megabucks to ship over the
weekend - but that's not for the faint of heart (or small checkbook).

Just so you don't feel alone - we are located in a non-metropolitan
area & UPS won't provide early a.m. air delivery to us (guaranteed
10:30 a.m. service if you're in the right place.) We have
customers who send us drawings via Next Day Air early a.m. only
to call the next day at 11:00 a.m. to review & get the air burst
in their bubble when we tell them we won't have them until
sometime after lunch.

You are not alone!