A Comcastic Day yesterday
Posted: October 17th, 2008, 9:41 am
Back in the spring, we switched our phone service and internet to Comcast. We got a cheaper rate if we did a bundle so we added cable to our guest bedroom (we have Directv in the rest of the house).
When they installed it, the worker sat around and surfed the internet on our computer, called a friend, who came over to our house, and asked for something to drink. To top it off, cable has never worked in that room. We have called, they have said it is fixed. It never is. Wednesday I called, through a fit about it and they said they would fix it at 4 yesterday (I couldn't be home before that).
I get a call at 3:15 saying they will be there in a few minutes. I reminded them I couldn't be there before 4. He calls me back on my cell and asks again, and then adds, "Are you sure you can't be here before 4?" I guaranteed him again that I couldn't be there till 4.
I get home at 4. There is a Comcast van in front of the house. I waved at him. I go in the house. He doesn't come to the door. After 10 minutes, I go out on the porch and wave at him again. Go back in the house. A few minutes later, my daughter goes to the door and says, "Daddy, the Comcast guy just drove away." I look. Sure enough, he's gone.
I call him back from my cell. He explains to me that he and "His buddy" get off work at 4:30 and couldn't help me today. I asked why he didn't come in at 4 and do the work. He responds, "Cause I was worried it might take too long. You know I get off at 4:30."
To my credit, I didn't cuss. Or at least none of you can prove I did. He promised to "get some guy that gets off work later."
Eventually, a nice young guy came over and fixed it...in 5 minutes. Seems they forgot to flip a switch.
It was a comcastic day. It reminded me of how much I love my Directv.
When they installed it, the worker sat around and surfed the internet on our computer, called a friend, who came over to our house, and asked for something to drink. To top it off, cable has never worked in that room. We have called, they have said it is fixed. It never is. Wednesday I called, through a fit about it and they said they would fix it at 4 yesterday (I couldn't be home before that).
I get a call at 3:15 saying they will be there in a few minutes. I reminded them I couldn't be there before 4. He calls me back on my cell and asks again, and then adds, "Are you sure you can't be here before 4?" I guaranteed him again that I couldn't be there till 4.
I get home at 4. There is a Comcast van in front of the house. I waved at him. I go in the house. He doesn't come to the door. After 10 minutes, I go out on the porch and wave at him again. Go back in the house. A few minutes later, my daughter goes to the door and says, "Daddy, the Comcast guy just drove away." I look. Sure enough, he's gone.
I call him back from my cell. He explains to me that he and "His buddy" get off work at 4:30 and couldn't help me today. I asked why he didn't come in at 4 and do the work. He responds, "Cause I was worried it might take too long. You know I get off at 4:30."
To my credit, I didn't cuss. Or at least none of you can prove I did. He promised to "get some guy that gets off work later."
Eventually, a nice young guy came over and fixed it...in 5 minutes. Seems they forgot to flip a switch.
It was a comcastic day. It reminded me of how much I love my Directv.
