computer help

[oletimer]

This is oletimerzwife, can't log in to post as myself (thats another story).
We changed from bellsouth at&t internet provider to aol. Donnie's desktop no problem but my laptop keeps saying INF install failure cause unknown then continues like its going to install aol but then get message sorry we decided not to install. What is wrong and can I fix it?
thanks, Wanda

[beckrl]

Does it look like this?



If so you need to download Adobe shockwave so the AOL install program can use shockwave to flash.

You will have to be login as administartor.

http://get.adobe.com/flashplayer/

Once installed retry to install AOL

[oletimer]

yes, exactly like that. Now how exactly do I download without being able to get online?

[beckrl]

Connect without the AOL software.

Click settings, control panel, make a new connection, then put in your aol username (in full) and password. for the tel number use 0,38
finished.

Then download Adobe.