Cable modem

[Susie Hamilton]

Lately I have been having a problem with my modem. It is about 6 years old. I can't access the internet. It has been slow when I do get on. I have to unplug the modem completely from everything for about a minute. When I plug all the wires back in it works. Could my modem be going bad? Should I replace it? This happens everyday. Thanks

[scooter]

Lately I have been having a problem with my modem. It is about 6 years old. I can't access the internet. It has been slow when I do get on. I have to unplug the modem completely from everything for about a minute. When I plug all the wires back in it works. Could my modem be going bad? Should I replace it? This happens everyday. Thanks

Response: Yes. Try and get it replaced. The only other issue you could have is poor signal but it sounds like the modem.

[Mole_J]

That could be the problem. Contact your provider they maybe able to help you more. I

I had Cox cable internet and had a modem about 3 years old, I could not connect to the internet. I called and they sent out a service guy. He checked the signal and it was fine, hooked up a test modem he had and it worked. He told the modem I had was old and was no longer supported by Cox.

[Susie Hamilton]

I have Cox internet so that could be part of the prob. I'm going to get a new modem today.

[Penny]

Lately I have been having a problem with my modem. It is about 6 years old. I can't access the internet. It has been slow when I do get on. I have to unplug the modem completely from everything for about a minute. When I plug all the wires back in it works. Could my modem be going bad? Should I replace it? This happens everyday. Thanks

I am so glad to see I am not the only one that has to do this, but we have to un plug and re plug ours I know 5 times a day or more.

Cable people tell me it my computer and not the modom. BUT with the old one they gave us I never had this issue. when they updated this started

[Susie Hamilton]

Just got the new modem, called Cox and had to give them the spec #'s on the box and I am up and running. Will monitor to see if this fixed the hookup. Thanks.

[Susie Hamilton]

So far my computer has been loading pages much faster. Of course we are having some storms and wind and it usually is slower with this weather, but it is faster than before I changed out the modem.