Computer Question - RESOLVED - THANKS

HogWild · Postby **HogWild** » March 18th, 2008, 5:02 am

I am working on a desktop for a friend. Here are the issues:

The computer cannot get online (broadband connection that is fully functioning).

Micro$oft Outlook is retrieving and sending mail.

IE7 was not working = someone had installed Netscape - only Netscape would connect to the internet.

Netscape was uninstalled - IE7 will still not work.

IE7 was uninstalled - IE6 will still not work.

However, Email continues to function.

What do I check next?

RamboPreacher · Postby **RamboPreacher** » March 18th, 2008, 5:15 am

sounds like there may be some ports disabled, or more likely - you ahve some trojan/mallware apps that is blocking http traffic used in your MS/IE apps. (outlook used different ports and protocols).

I would check for bad/corrupted host files, but do not forget to run a couple of adware removers. I suggest spybot and addaware

HogWild · Postby **HogWild** » March 18th, 2008, 5:25 am

Downloaded AdAware on my laptop and transferred it.

Running it now.

HogWild · Postby **HogWild** » March 18th, 2008, 6:11 am

Ive cleaned off some stuff through AdAware...

What else can I check?

CantBCoy · Postby **CantBCoy** » March 18th, 2008, 6:13 am

Are his important files backed up? If so I'd do a clean OS install.

Paully_44 · Postby **Paully_44** » March 18th, 2008, 6:23 am

CantBCoy wrote:Are his important files backed up? If so I'd do a clean OS install.

yep,
backup, FDisk and reinstall would be the best way. Not the easiest but would be the cleanest.

Billy n NC · Postby **Billy n NC** » March 18th, 2008, 6:37 am

One thing you may wish to try is Load up Ie 6/7

click on tools
then Internet options
then Connection tab
Then run Setup and let the wizard do its thing. Answer questions.

Try that. let us know.

Also

Start run CMD Opens a Dos window

type IPCONFIG and see if you have a ip address.

then ipconfig /renew this will get you a new ip address.

Then type exit and try reloading IE6/7

Pastor Bill · Postby **Pastor Bill** » March 18th, 2008, 6:51 am

Billy n NC wrote:One thing you may wish to try is Load up Ie 6/7

click on tools
then Internet options
then Connection tab
Then run Setup and let the wizard do its thing. Answer questions.

Try that. let us know.

Also

Start run CMD Opens a Dos window

type IPCONFIG and see if you have a ip address.

then ipconfig /renew this will get you a new ip address.

Then type exit and try reloading IE6/7

Yes, this sounds alot like a proxy server configuration problem that I've seen here on campus, if the computer is set to go through a proxy that doesn't exist, or is set to go through an incorrect proxy it will cause these symptoms as well.

Since these settings are browser specific, that is why Netscape worked while IE didn't.

HogWild · Postby **HogWild** » March 18th, 2008, 6:54 am

Did what Billy suggested - no change.

I do have an IP address.

What now?

HogWild · Postby **HogWild** » March 18th, 2008, 7:13 am

I'm not sure if this makes sense, but I when I open IE and type any address, I get an error that says Windows cannot open the seach page.

I even tried addressing my router (which I should be able to do) but I get the same error message.

RamboPreacher · Postby **RamboPreacher** » March 18th, 2008, 7:19 am

a series of things to try:
http://support.Micro$oft.com/kb/926431

HogWild · Postby **HogWild** » March 18th, 2008, 7:35 am

I can ping sites - all 4 packets send and return.... O loss...

HogWild · Postby **HogWild** » March 18th, 2008, 8:58 am

I've tried an exhaustive amount of stuff...

I am back up documents now and creating a recovery DVD and starting over!

The things we Pastors do to help our members!

Paully_44 · Postby **Paully_44** » March 18th, 2008, 9:26 am

HogWild wrote:I can ping sites - all 4 packets send and return.... O loss...

Were you pinging by name or IP?

HogWild · Postby **HogWild** » March 18th, 2008, 9:29 am

Both...

Jude 2