And they wonder why people hate them . . .

[TW]

Over the course of the last two weeks I have had to deal with dozens of employees of AT&T. I have found this to be one of the most unpleasant experiences that I have ever had. The first week was bad enough with the fact that there was not a replacement modem available locally, and the replacement that was mailed arrived several days later than had been promised. The second week however has been a trip through corporate hell. Daily phone calls, in which I would be bounced from one person to another became the rule. Often times I would have to speak to a half-dozen "representatives," giving each all of the information that I had just given the previous one. AT&T projects the attitude of a bully, and seems to foster that attitude in it's employees. Of all of the people that I spoke with over the phone at AT&T, only three were courteous and tried to be helpful. I will say that the Service Technician that came out this morning was courteous and spent over an hour getting the system to work properly. If there was a truly viable option in my local area I would drop AT&T without a second thought. This whole experience has left me with a bad taste in my mouth as far as AT&T is concerned.


TW

[Susie Hamilton]

I recently switched my land line over to Cox cable, I already had cable internet with them. I also upgraded my cable, got the bundle deal. With the phone service I took the package where I pay $10.00 extra and all my long distance calls are free. With the bundle I got I reduced my monthly bill by about $30.00. I have had no problem with the phone service with them. I got the phone modem that has an 8 hour battery backup in case of power outage. I am very satisfied.

[Full Quiver]

AT&T, Communistcast, Verizon, etc. they are all the same. Very limited competition means bad customer service.