Computer problem

[Susie Hamilton]

My other computer for the last 36 hours is having a big problem. I have never seen this one before. I power it up. I starts booting up, past the welcome screen, loading programs, then all of a sudden reboots from start. I tried going in in safe mode to run the A V but it could not run the whole AV in safe mode. I have unhooked it from the wireless in case it is a virus. Anyone know why it would continually reboot? It did that for 4 hours before I gave up and turned it off. Someone else was using it just before this happened. The day before I was on it and it was fine. Thanks.

[beckrl]

Have you tried to boot to "F8" then from menu select "Last know good config"

[Susie Hamilton]

I'll try that and let you know in a few minutes. Thanks.

Okay, I just tried that and it didn't work. It doesn't finish loading the programs before it reboots itself.

[beckrl]

Anyone know why it would continually reboot?

Just to let you know that is how it is setup to restart upon a system failure.
You can change that by going into the system properties, advance, startup and recovery. It would be of one of two reason's why a computer continually restarts.

[beckrl]

Try this; boot to safemode and go to start, run, type in msconfig, press enter System configuration window will come up.

Select services, place a check in the box for hind all MS services.
Then the services that are left in window uncheck them and the restart.

[Susie Hamilton]

I just finished rebooting in safe mode and did a system restore. I then found a few "odd" programs that I know I did not download. I went to add/remove and removed them. It seems to be doing okay now. I was able to get online. I will also do the above described by you and hopefully that will stop this from happening again. Thanks.

[Susie Hamilton]

When I got home from work today, the other computer was back doing the same. I rebooted to safe mode and did another system restore. I then did the steps you posted above. I tried to run the AV but it had problems. I reinstalled it, but some componets were missing. It is running. When it finishes, I will uninstall and reinstall it again. I don't understand why some people think they can download from any website and not have problems. I am glad I have 2 computers. I do not let anyone download on this computer.

[Paully_44]

I had a computer that was having symptoms like you mentioned. It was bad memory. I would end up having to unplug the power for 3-5 minutes and bootup.

Once the memory stick was replace life was grand.

[beckrl]

What AV are you using? if Norton they have a tool that may help remove and then reinstall.

http://service1.symantec.com/Support/ts ... 3108162039

I would also run some type of Adware remover, I use;
http://www.lavasoft.com/products/ad_aware_free.php

Paully_44 could be correct, one way to tell what it maybe is to look into the event viewer file.
Control Panel,Preformance and Maintenance,Admin tool,system and app's

You also can download and run Memtest86 to find out if the memory has any errors.
http://www.memtest.org/

[Susie Hamilton]

I found many errors such as mrtRate service failed to start due to system cannot find specified file

Fast User Switching Compability service was unsuccessfully sent a start comtrol

DCOM got error the service database is locked

Attempting to start service winmgmt with arguments

the FUSC service entered the running state

and ATWPKT2 programs errors.

I just tried to reboot and got this msg.

Fatal system error windows subsystem system process terminated unecpectedly with a status of OK c0000005

The system has been shut down.

I just rebooted with F8 and selected last known config that worked.

Got the same system failure msg. Rebooted to safe mode. I am doing another system restore to May 1, since I noticed in the error log that the date I had used last week had listed errors. There were no errors on that day.

[RamboPreacher]

may be time to backup data, and reimage, reinstall and restore.

[beckrl]

I found many errors such as mrtRate service failed to start due to system cannot find specified file

Is due to a program called Quicken a work here's a work around; http://support.Micro$oft.com/kb/810905

FUSC service entered the running state

and ATWPKT2 programs errors

The ATW protocol driver for AOL in which you have disabled the service.

Fatal system error windows subsystem system process terminated unecpectedly with a status of OK c0000005

The error 0xC0000005 is generated by an illegal "memory access violation". This can be caused by anything from faulty RAM, an incorrect/corrupt device driver, poorly written/updated software and more commonly under Windows XP Service pack 2, malware/adware installations.

So if you can get it boot up go into safemode and run the Memtest86 that you downloaded. It may take sometime to finish. It will let you know if the Memory "RAM" is bad. If you find it is ok, then it could be a corrupt register and or adware.

It may come down to backing up and then do a clean install if the restore points don't clear it up.

[Susie Hamilton]

where on the memtest page is the run or download button?

[beckrl]

where on the memtest page is the run or download button?

top page: about memtest86:
Download (prebuild ISO)

lower page: select which build: I use the bootable ISO.zip
Then use nero and UltraISO to burn a bootable cd.

UltraISO http://download.cnet.com/UltraISO-Premi ... 77302.html

Just open zip and extract or copy to UltraISO and burn as a bootable cd.

[Susie Hamilton]

I can't even get online in safe mode now. Think I am just going to a complete system reinstall. I have the stuff backed up that I need, anything else is okay to lose. I have my important stuff on this other computer that only I use.

I completed a system recovery and the problems are fixed. It was easier than fixing all the problems.